All 4 One

Breaking Silos at Scale

8,000 employees rehearsed collaboration and service excellence — turning crisis into national recognition.

The Challenge:

A UK council faced low customer satisfaction, disengaged staff, and the looming threat of government intervention. Departments worked in silos, and cultural barriers blocked collaboration.

The InterAct Experience:

InterAct was delivered to 8,000 employees across the council over a period of 10 months..
Sessions combined immersive theatre, storytelling, and practice exercises to rehearse new ways of working.
Staff witnessed their own frustrations on stage, intervened in the “split seconds” that mattered, and practiced collaboration in real time.

ALTERNATIVE:

YES designed All4One, a large-scale immersive programme blending InterActive Theatre, leadership development, and cross-hierarchy collaboration to dismantle silos and rebuild trust.
Over 8,000 employees engaged in dynamic sessions that turned negativity into ownership, transforming how staff related to one another and to the public.
A Train-the-Trainer model equipped internal champions to sustain momentum and embed behavioural change long after the programme ended.

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The Results:

✅ Customer service scores rose 28% in six months.
✅ Within three years, the council became a nationally recognised leader in innovation and transformation.
✅ A train-the-trainer model sustained momentum across years.

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“We went from the brink of collapse to being celebrated as a model of transformation.”

If a failing council can reverse decline, raise service levels by 28%, and win national awards in three years, what transformation could your people achieve with the right experiential blueprint?

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